We at Hypeknox strive to provide you with the best possible shopping experience. However, we understand that sometimes things may not go as planned. Here’s our return and refund policy:
Product Quality Issues
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 10 days of delivery. We will provide a replacement or full refund.
- Lost in Shipment: If your order is lost in transit, please contact our customer support within 10 days of the estimated delivery date. We will investigate the issue and provide a replacement or refund.
Broken Products
- Fragile Items: For fragile items like mugs and framed posters, please inspect the package upon delivery. If the item is damaged, please contact our customer support within 10 days of delivery. We will require a photo of the damaged item and the original packaging for verification. We will then provide a replacement or refund.
Order Cancellations
- Customer Initiated Cancellations: If you cancel your order before it has been shipped, we will provide a full refund. If your order has already been shipped, we may not be able to cancel it. Please contact our customer support to inquire about cancellation options.
- Hypeknox Initiated Cancellations: In rare cases, we may need to cancel an order due to unforeseen circumstances, such as product availability or technical issues. If your order is canceled, we will provide a full refund.
Refunds
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds may take up to 7 business days to process.
Please note: Our return and refund policy is subject to change without notice. For the most up-to-date policy, please refer to our website.
Contact Us: For any questions or concerns regarding our return and refund policy, please contact our customer support team at support@hypeknox.com .